In accordance with our city's directives, our facility is operating with a reduced task force. This means, we are taking a little longer than usual to fulfill your orders. Our apologies for this! Please know our reduced fulfillment staff is working overtime to get all orders shipped.
Delays may also be experienced during shipping. All of our providers have announced slight delays due to the dramatic increase in parcels. We kindly ask you for your patience. Your order will make it to you, it just may take a little longer than usual.
If you've selected a shipping service with tracking, please be advised it takes 1-2 business days for the tracking information to go live.
House of Barkley ships to most countries, excluding Nicaragua, Cuba, Iran, North Korea, Syria and Sudan. We apologize for any inconvenience this may cause.
Orders are usually processed within 1-2 business days from when the order is created. If for some reason processing times are longer than usual, we will always notify you via email. Please note, we ship Monday through Friday 9-5 EST. This excludes weekends and major holidays.
For the standard shipping option, we use an expedited service that takes approximately 1-5 business days to arrive from the ship date. Express service times will vary.
For the standard shipping option, we use an air shipping service that takes approximately 2-5 business days to arrive from the ship date. Express service times will vary.
For the standard shipping option, we use a non-tracked air shipping service that takes approximately 6-18 business days to arrive from the ship date. International shipping does vary in time depending on exact location. Please note, this does not include any delays experienced at customs. Express shipping times will vary.
Customs, Taxes, Duties and Tariffs
House of Barkley is not responsible for customs, taxes, duties and tariffs. These charges are set by your country – we are not able to influence or control the rate at which you are charged. We suggest you contact your country’s customs office if you are concerned about the charges that may occur.
Upon placing an order, House of Barkley will send two confirmation emails: the order confirmation email and the shipping confirmation email. Please be sure to check each email to ensure all information has been entered correctly at checkout.
If you notice any mistakes, please email firstname.lastname@example.org right away so we can attempt to correct this for you. We can only correct errors prior to shipment. If the error is not caught prior to shipment, House of Barkley reserves the right to charge a re-shipment fee.
Still have questions? Email email@example.com for further information.